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  • What should I do if a wick mushrooms?
    Mushrooming wicks occur when the candle's combustion rate increases, this can be all for all sorts of reasons such as room temperature or draughts. The good news is that they are not at all harmful. The only issue is that when you relight your candle it will produce a large flame until the carbon ball has burnt off. To avoid simply pinch the mushroom off the wick before you relight it. This also has the added bonus of a much more even burn.
  • What should I do if my candle starts tunnelling?
    Our wax is very soft so if your candle starts to tunnel down and leave wax on the side of the container it is very easy to fix. Just burn your candle for longer. Around 4 hours at a time and it will soon burn evenly. The easiest way to prevent this is to make sure the first time you burn your candle that it burns to the edges of the container.
  • What type of wax is used in Bougie Lab candles and wax melts?
    We use a "Cocosoy" blend in our candles which is a combination of Coconut and Soy waxes which we believe to be the best due to the eco-credentials of the blend. Additionally the lower melting point of the coconut wax allows for a much stronger scent throw. Our wax melts are made from 100% soy wax.
  • What are the differences in candle sizes/jars?
    Please see our handy size guide here
  • Why is my candle surface lumpy when it cools?
    This is a side effect of using soy and coconut wax. Unlike paraffin candles there are no additives and everything is completely natural so the wax will often lose it's smooth top after the first burn. There is little that can be done about this but it is completely harmless and natural and a sign that your wax is also natural.
  • Where can I find Bougie Lab products?
    There are a number of options: We offer delivery at a flat fee of £2.99 to all parts of the UK You can collect orders from Bougie Lab HQ in Tingewick The University Bookshop, Buckingham Love Local Hub, MK Vintage Guru St. Giles, Northampton
  • What are the new names of the old scents?
    Black Pomegranate = Persian Garden Orchid Noir = Madagascan Dusk Lime, Basil & Mandarin = Sicilian Summer Plum & Rhubarb = Cotswolds Ramble Tobacco & Oak = Havana Lounge Seasalt & Driftwood = Wild Atlantic Lemongrass & Ginger = Thai Spa Damson & Patchouli = Moroccan Kasbah Peony & Oud = Santorini Wedding Rose & Oud = Turkish Bazaar Sweet Amber & Lavender = Provence Terrace Amber & Tonka = Namibian Dawn Christmas Spice = Christmas Eve White Christmas = Winter Wonderland Frankincense & Myrrh = Starry Night Cranberry, Orange & Cinnamon = Cosy Cabin Gingerbread = Gingerbread House
  • Do you have an eBrochure?
    Yes, please find our eBrochure below:
  • What is your returns policy?
    We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. You must notify us within 14 days of receiving your goods that you want to cancel. Goods must be returned to us at Bougie Lab, 36 Stockleys Lane, Buckinghamshire, MK18 4QX within 14 working days of notifying us of your wish to return. When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. Please ensure that the returned parcel is properly sealed. Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Returns will be processed within 14 days of receiving the item and the refund will be processed to the original payment method used to place the order.
  • What is your shipping policy?
    Delivery charges are per order: An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address. UK delivery options (orders placed Monday to Friday excluding Bank Holidays): Option One 2nd Class Royal Mail £2.99. Option Two 1st Class Royal Mail £4.99 Option Three Click & Collect – Your order will be ready to pickup within 24 hours. To ensure a smooth collection, please wait for your "Collection ready" email. We can then arrange a suitable collection time. ROI delivery (orders placed Monday to Friday excluding Bank Holidays): Royal Mail ROI Standard £9.99 All orders over £50 qualify for free 2nd class delivery (UK only)
  • How do I click and collect?
    If you wish to collect your order for free from our HQ in Tingewick, choose local collection at checkout. The order is usually ready within 24 hours. When the order is ready you will receive an email to let you know which you need to respond to indicating an approximate time for collection. The specific collection details will be sent to you.
  • What is the Jar Return Scheme?
    At Bougie Lab we are committed to reducing waste and ensuring we are as plastic free as possible. With this in mind we are pleased to launch our new jar return scheme where you can return your glassware so it can be given new life. Not only does this reduce waste but you will earn Flames (our new loyalty programme) for every container returned... win-win all round!
  • What are the rewards?
    You can earn Flames, our new loyalty scheme which rewards customers for their support. Flames can be traded for vouchers for money off future orders. Read more about Flames here. What you can earn: Votive Jars: 50 Flames Apothecary Jars: 100 Flames Lux Jar: 200 Flames Wild Jar: 500 Flames
  • How should I clean my jars?
    Pour a kettle (which has just gone off the boil) into your jar The wax will melt and rise to the top When the water cools the wax will set so you can lift it out. When all the wax is removed, you may need to add a little more hot water to loosen the glue holding the wick in place Don't worry about cleaning the lid if you have one
  • Where should I return my jars?
    You can either drop off your containers to Bougie Lab HQ (See address below) or you can post them (at this time, postal costs will be at the sender's expense). Make sure jars are well wrapped up and to include your name and email address with your returns, so we know who to credit the Flames to. Address for dropping off/posting containers: Bougie Lab 36 Stockleys Lane Tingewick BUCKS MK18 4QX
  • How should I use Snapsticks?
    Break off a chunk (about a third) and pop it into the well of a wax burner. Please ensure you use a Wax Burner and not an oil burner which is smaller. Light a standard, 4 hour, unscented tealight and place in the burner. When the wax no longer releases any scent replace it.
  • How should I replace the wax in my burner?
    The easiest way to do this is to light a tealight for about 30 seconds which should be just enough time for the wax to loosen from the burner. It should now slide right out and you can wipe the well with a paper towel and put your new wax in.
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