Frequently asked questions

What is your shipping policy?

Delivery charges are per order: An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address. UK delivery options (orders placed Monday to Friday excluding Bank Holidays): Option One
2nd Class Royal Mail £2.99. Option Two 1st Class Royal Mail £4.99 Option Three
Click & Collect – Your order will be ready to pickup within 24 hours. To ensure a smooth collection, please wait for your "Collection ready" email. We can then arrange a suitable collection time. ROI delivery (orders placed Monday to Friday excluding Bank Holidays): Royal Mail ROI Standard £9.99 International Orders (orders placed Monday to Friday excluding Bank Holidays): Royal Mail International Standard £12.99

What is your returns policy?

We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. You must notify us within 14 days of receiving your goods that you want to cancel. Goods must be returned to us at Bougie Lab, 36 Stockleys Lane, Buckinghamshire, MK18 4QX within 14 working days of notifying us of your wish to return. When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. Please ensure that the returned parcel is properly sealed. Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Returns will be processed within 14 days of receiving the item and the refund will be processed to the original payment method used to place the order.

What type of wax is used in Bougie Lab candles and wax melts?

We use a "Cocosoy" blend in our candles which is a combination of Coconut and Soy waxes which we believe to be the best due to the eco-credentials of the blend. Additionally the lower melting point of the coconut wax allows for a much stronger scent throw. Our wax melts are made from 100% soy wax.